Shipping Policy

Section 1 - FREE WORLDWIDE SHIPPING
 
All orders meeting the minimum purchase amount specified for each currency (including sale and closeout items) qualify for free express shipping, except for the out-of-delivery-area (ODA).

Our website offers Cell phone accessories and electronics shopping for customers in North America, Europe, Oceania and Asia. If you are unable to complete the purchase in your area, please contact service@nillkin.cc.

Section 2 - SHIPPING TIME

All orders use premium express delivery service based on recommendations from our freight forwarder.

We dispatch within 24 working hours (pre-sale items excluded) unless in the case of a force majeure. Normally, the item will ship from a warehouse (US/AU/EU/UK/HK) near to your location, but it will ship from another warehouse to avoid delays in the case of out-of-stock conditions.


Please refer to the table below for the specific minimum purchase amounts and shipping fees in various currencies.

Shipping to Shipping Time Shipping Cost Minimun for Free Shipping
United States 3-5 Business Days $5.00 USD $20.00 USD
United Kingdom 3-5 Business Days £4.00 GBP £15.00 GBP
Canada 5-8 Business Days $7.00 CAD $25.00 CAD
Mexico 5-8 Business Days $5.00 USD $20.00 USD
Singapore 3-5 Business Days $7.00 SGD $25.00 SGD
Australia 3-5 Business Days $7.00 AUD $25.00 AUD
Italy 3-5 Business Days €6.00 EUR €18.00 EUR
Germany 3-5 Business Days €6.00 EUR €18.00 EUR
France 3-5 Business Days €6.00 EUR €18.00 EUR
Japan 3-5 Business Days ¥700 JPY ¥3000 JPY
South Korea 3-5 Business Days ₩6900 KRW ₩25000 KRW
Switzerland 6-10 Business Days CHF 5.00 CHF 17.00
Other European countries 6-10 Business Days €6.00 EUR €18.00 EUR
Other Countrie 6-10 Business Days $5.00 USD $20.00 USD

  

Note: All products require 1-2 Business Days of production time, which is not included in the delivery time.

Section 4 - Shipping Restrictions

We do not offer shipping to the following:

Regions Not offer shipping addresses
Spain Postal codes starting with 07, 35, 38, 51, or 52


Section 5 - Shipping Methods

Nillkin utilizes different carriers to ensure timely delivery of your items. When your items are shipped, we will use the most appropriate delivery method based on the weight and shipping destination of your package.

Our local carriers include: USPS, GTS, Royal Mail, and similar.

The merchandise you order may be filled from several locations, and items may arrive separately. In such cases, you will not incur additional shipping charges, and your shipping charge (if applicable) will be split across multiple packages when your order is shipped.

Please note: We are unable to provide delivery to PO/BO BOX addresses and military addresses. Please provide a residential address, and the products will be delivered directly to your home.

NOTE: If your tracking appears stuck on a certain date, please understand that this is normal as the package moves from country to country. Once it arrives in the US, it will quickly move to your doorstep via USPS!


Section 6 - Do You Provide Tracking Information?

Yes, once your order ships, you will receive an email containing your tracking information. Please note that for free shipping orders, tracking information may not always be available. For more details, please refer to the information tracking page:

Tracking Your Orders

Section 7 - My Tracking Says "No Information Available at the Moment."

For some shipping companies, it may take 1-3 business days for the tracking information to update in the system.

Please be aware that items in the same purchase may be sent in separate packages, even if combined shipping was specified.

Section 9 - If You Have Any Other Questions

Should you have any additional inquiries, please do not hesitate to contact us, and we will do our best to assist you.


Email: service@nillkin.cc

Support Time: Mon – Fri: 9 AM-5 PM EST