Shipping Policy

Section 1 - Shipping Area

Our website offers Cell phone accessories and electronics shopping for customers in North America, Europe, Oceania and Asia. If you are unable to complete the purchase in your area, please contact service@nillkin.cc.

Section 2 - Shipping Time

-Standard Shipping

We dispatch within 1-2 Business days (pre-sale items excluded) unless in the case of a force majeure. Shipping time varies according to different countries and regions. Generally, it would take 3-5 Business Days.

Please check the following table for references in specific cases.

Shipping to Shipping Time Shipping Cost
United States 3-5 Business Days Free
United Kingdom 3-5 Business Days Free
Canada 5-8 Business Days Free
Mexico 5-8 Business Days Free
Singapore 3-5 Business Days Free
Australia 3-5 Business Days Free
Italy 3-5 Business Days Free
Germany 3-5 Business Days Free
France 3-5 Business Days Free
Japan 3-5 Business Days Free
South Korea 3-5  Business Days Free
Austria 5-8 Business Days Free
Switzerland 5-8 Business Days Free
Sweden, Spain 6-10 Business Days Free
Other Countries 6-10 Business Days Free

  

Note: All products require 1-2 Business Days of production time, which is not included in the delivery time.

Section 4 - Shipping Restrictions

We do not offer shipping to the following:

Regions Not offer shipping addresses
Spain Postal codes starting with 07, 35, 38, 51, or 52


Section 5 - Shipping Methods

Nillkin utilizes different carriers to ensure timely delivery of your items. When your items are shipped, we will use the most appropriate delivery method based on the weight and shipping destination of your package.

Our local carriers include: USPS, GTS, Royal Mail, and similar.

The merchandise you order may be filled from several locations, and items may arrive separately. In such cases, you will not incur additional shipping charges, and your shipping charge (if applicable) will be split across multiple packages when your order is shipped.

Please note: We are unable to provide delivery to PO/BO BOX addresses and military addresses. Please provide a residential address, and the products will be delivered directly to your home.

NOTE: If your tracking appears stuck on a certain date, please understand that this is normal as the package moves from country to country. Once it arrives in the US, it will quickly move to your doorstep via USPS!

Section 6 - Do I Need to Pay for Tax?

We charge California sales tax as required by applicable law. As for import duties, they may be incurred in some countries, and the buyer or recipient of the shipment is responsible for the taxes and duties. Our products are sold in the United States, and we cannot guarantee that they meet the import requirements of every country. If in doubt, please check with your country's customs office prior to ordering.

Section 7 - Do You Provide Tracking Information?

Yes, once your order ships, you will receive an email containing your tracking information. Please note that for free shipping orders, tracking information may not always be available. For more details, please refer to the information tracking page:

Tracking Your Orders

Section 8 - My Tracking Says "No Information Available at the Moment."

For some shipping companies, it may take 1-2 business days for the tracking information to update in the system.

Please be aware that items in the same purchase may be sent in separate packages, even if combined shipping was specified.

Section 9 - If You Have Any Other Questions

Should you have any additional inquiries, please do not hesitate to contact us, and we will do our best to assist you.


Email: service@nillkin.cc

Support Time: Mon – Fri: 9 AM-5 PM EST